Tech Support

Hi! Mrs. Parsons here! You have come to the right place to find help with your device. Please read the information below and chose the best option to support your need. If you have any questions, please feel free to email me a parsonsli@hickoryschools.net.

help

If you are experiencing issues with your K64 Chromebook, please click the link below and COMPLETELY fill out the form to report your problem. Be sure to list your FIRST and LAST NAME. Give as much detail as you can to describe your issue. Mrs. Parsons will receive your report and will send you an email to your student email address to follow up with instructions on how to resolve your issue. If you need to be emailed at a different address, please list that address in the description of your issue. Tech support responses will come as quick as possible, during school operating hours. Thank you for your patience as we navigate through the support process.

K64 Chromebook Issue Form

home

Getting connected at home can sometimes be tricky. If you need a step by step guide to walk you through the login process at home, including connecting to your home wifi, click the link below.

Logging in to home wifi on your chromebook

teacher

TEACHERS ONLY!! The link below is for teachers to report technology issues. Please list any technology issues you have in your classroom with your teacher issued devices (ie. laptop, chromebook, elmo, projector, etc.) This form will be used to generate a tech request with HPS tech support and keep track of the NVW issues in the order they are reported.

Teacher Technology Issue Form